At Alina Basics, we strive to deliver your orders promptly and efficiently. Please review our shipping policy for detailed information on our shipping process, rates, and timelines.
PROCESSING TIME:
All orders are processed within 3-7 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has been shipped.
SHIPPING RATES AND OPTIONS:
We offer several shipping options to meet your needs. Shipping rates are calculated at checkout based on your location and the weight of your order.
- Standard Shipping: 7 to 15 business days. (Shipping time excludes processing time)
- Order cutoff time: 05:00 pm, Monday to Friday.
- Shipping cost: Free
SHIPPING TERMS:
- Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to update.
- While we strive to ensure timely delivery, please be aware that unforeseen circumstances such as weather events or carrier delays may affect delivery times. We appreciate your understanding and patience in these situations.
- Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize an error in your shipping address, please contact us immediately at support@alinabasics.shop.
- In the unlikely event that your package is lost or damaged during transit, please contact us as soon as possible at support@alinabasics.shop. We will work with the carrier to resolve the issue and ensure that you receive your order.
CONTACT US:
If you have any questions or need further assistance with your order, please do not hesitate to contact our customer service team at support@alinabasics.shop.
