FAQs

You can reach our customer service team by emailing customer service email support@alinabasics.shop. Our representatives are available to assist you Monday through Friday, from 9:00 AM to 5:00 PM EST.

We accept Visa, MasterCard and PayPal for online purchases.

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

We accept returns within 30 days of the purchase date for unworn, unwashed items with original tags attached. For more details, please refer to our Return and Refund Policy.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Yes, we offer exchanges for size or color within 30 days of purchase. Please contact our customer service team at support@alinabasics.shop to initiate an exchange.

If you have a question that isn't addressed in our FAQ, please don't hesitate to contact our customer service team at support@alinabasics.shop.